At Gegantron, we strive to provide a high-quality educational experience for all our users. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the conditions and procedures for refund requests.
Please note that Gegantron is a digital service that provides immediate access to educational content upon purchase. Due to the nature of digital products, once access has been granted and the service has been used, refunds may be limited.
You may be eligible for a refund if: you request a refund within 14 days of purchase, you have not used a significant portion of the purchased coins or services, or there is a technical issue that prevents you from accessing the service that we are unable to resolve.
The following are not eligible for refunds: coins that have already been used for interactions with teachers or story creation, subscription fees after the 14-day period has passed, and any promotional or discounted purchases unless otherwise stated.
To request a refund, please contact us at gegantron@gmail.com with your account email, date of purchase, reason for the refund request, and any relevant transaction information. We will review your request and respond within 5-7 business days.
If your refund is approved, the amount will be credited back to your original payment method within 10-14 business days. Please note that your bank or payment provider may have additional processing times.
If you have any questions about our Refund Policy, please do not hesitate to contact us at gegantron@gmail.com. We are here to help and ensure your satisfaction with our educational platform.